There is no minimum duration for this agreement. Should you decide to cancel your account with Velosgm, You can send us an email via your registered email: [email protected]，If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the general terms.
We aim to provide a high standard of service to all our clients on every occasion.
However, If you wish to raise a complaint about any aspect of our service, you can contact our Client Management Team on +61 02 800 33977, [email protected] or send a copy of your complaint to:
Client Management Team
Suite 1 Level 26,25 Bligh Street，SYDNEY NSW 2000
We have established an internal complaints procedure to ensure that your complaint is dealt with efficiently and by the correct person. We usually aim to resolve issues within 3 business days following receipt of the complaint.
To help us investigate and resolve your complaint as quickly as possible and with minimum inconvenience to you, please make sure you give us as much information as possible, including:
- Your name, address and client reference number
- A clear description of your complaint
- Details of what you would like us to do to put it right
- Copies of any relevant documents, such as letters
- A daytime telephone number where we can contact you
If the Client Management Team are unable to resolve the matter to your satisfaction, your complaint may be referred to our Compliance Department who will:
- Send you a prompt written acknowledgement
-
Issue you a final response within eight weeks of the complaint logged date setting out our view and your options
If you are not satisfied with the outcome of your complaint you can request a review from the Financial Ombudsman Service. The Financial Ombudsman Service has been established to review eligible complaints which firms are unable to resolve.
In our final response, we will confirm your eligibility to refer your complaint to the Financial Ombudsman Service which must take place within six months of our final response. The Financial Ombudsman Service’s contact details are outlined below:
Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001
Email: [email protected]
FAX: （03）9613 6399
Web: www.afca.org.au
As an ASIC regulated firm, we are required to take out compulsory Professional Indemnity Insurance (PI Insurance) for our clients which will be provided by Lloyds Bank and if you are an eligible claimant under the scheme you may be liable if we are unable to meet our obligations. are entitled to compensation from the program. For most types of investments, you may receive up to AUD$. The latest information about the program is available from
The contract and all future correspondence will be in English. Without agreement to the contrary, English Law will apply.
Foreign exchange contracts trading is exempt from AU stamp duty. Legislation and tax laws change. You take the risk that your foreign exchange contracts trading may become subject to AU stamp duty in the future. We do not represent or warrant that no tax or stamp duty will be payable. You will be responsible for all Privacy Policy and stamp duty in respect of your trading and will indemnify us against them. If in doubt, you should obtain legal and/or independent financial advice.
